Do Reluctant Staff Frustrate the Hell Out of You? 

Are You Tired of How Long it Takes?

  • You try to encourage all staff to use new tech tools. You really do. But with some staff it feels as if you can't make any headway. It's so damn difficult.
  • You're sick of hearing 'It's easier for me to do it this way', 'Why do I need to use this?', 'I don't need this for my work'. You get that they need support. But geez it is exhausting.
  • And lately, you've noticed how this has affected you in other ways. You're crabby, not sleeping well and could eat a tub of icecream before you realise what flavour it is.
Are reluctant staff frustrating the hell out of you?

Hi, I'm Sally. I’ve been encouraging library staff to use tech tools for 20 years. And I know exactly how you feel.

Sally Pewhairangi

Break Through Tech-Reluct​​​​ance

Works on multiple devices

Break Through Tech-Reluctance is an online video course that walks you through how to have high-value, action-oriented conversations with your reluctant staff (regardless of what the tech tool is). 

8 bite-sized videos that will fit into your busy schedule with ease.

All videos are subtitled and include a downloadable transcript.

Downloadable slides to refer to later if you wish.

What You Get:

The course takes less than 40 minutes to complete and you will have 12 months access (from the date of purchase).

  • LESSON 1: See video above. An overview of what you'll learn. 
  • Lesson 2: Why your view of change management negatively impacts your ability to motivate reluctant staff to use tech tools.
  • Lesson 3: How to know in less than 10 minutes, why a library staff member doesn't use a tech tool (and what to do about it).
  • Lesson 4: Where to focus your time and energy to overcome reluctant behaviours.
  • LESSON 5: Actions to overcome ignorance and fear.
  • Lesson 6: Actions to overcome uncertainty and scepticism.
  • Lesson 7: Actions to overcome lack of confidence and use.
  • LESSON 8: Putting everything you've learned into practice in 7 steps.

Help Your Reluctant Staff Embrace New Tech Tools as Early a​​​​​s Tomorrow!

100% Satisfaction Guaranteed


Sally Pewhairangi

Sally Pewhairangi

About the Instructor

A librarian with 20 plus years library experience who cuts through the layers of being an awesome manager and gets to the heart of what you need to do to successfully encourage reluctant staff to confidently use new tech tools.

Break Through Tech-Reluctance is a practical solution grounded in current practice. It's one less thing you have to figure out on your own.

Have questions? Email me at

Designed From Extensive Research

Break Through Tech-Reluctance draws on my 20 plus years of library experience and two extensive bodies of research:

  • 1
    Innovation Resistance: The causes of resistance by people who are reluctant to adopt innovative products.
  • 2
    The Technology Acceptance Model: How people come to accept and use technology.

The course covers the nitty gritty of getting stuff done and doesn't dwell on this research at all.

People-Centred Change

Generally new initiatives are implemented whether people are on board or not. 'They will just have to accept it' is the norm. The focus is on the process, not the people involved. And you know that doesn't always work.

Break Through Tech-Reluctance takes people's feelings into account and helps you to change their behaviours through conversation.

It's an inclusive process that enables reluctant staff to shape their use of new tech tools in positive ways. It can also be used with everyone in your team.

Measure Engagement Levels

Break Through Tech-Reluctance gives you a simple but powerful tool to pinpoint exactly why staff aren't using a tech tool. Then you'll discover the specific actions you can take to increase their confidence and use of a tech tool.

Staff engagement levels can be measured as frequently as you like, and are collected and collated during a conversation with a reluctant staff member. Usually this will take less than 10 minutes.

Who this is for

  • You are a proactive library staff member working in any sector.
  • You are frustrated that you haven't found a way to encourage tech-reluctant people to use tech tools with confidence.
  • You manage staff and/or have responsibility to support co-workers to use new tech tools.
  • You are willing to spend 10 minutes or less talking with individuals to break through tech-reluctance.

Who this is not for

  • You work outside the library sector. 
  • You aren't concerned about tech-reluctance.
  • You are not in a position to influence others in their use of new tech tools. 
  • You prefer to to support others through email or group sessions.

100% Satisfaction Guarantee

If you don't benefit from the course material, email me at before the 31st day and I'll happily refund your full payment. This means you get to try Break Through Tech-Reluctance for a full 30 days (after purchase) risk-free.

The best part is:

You don't have to worry whether the course covers specific situations. Enrol now...

...and try it for 30 days before deciding whether it is right for you.

100% Satisfaction Guaranteed


Copyright - The Library Boss.